Privacy Policy

How We Use Your Data

This privacy policy sets out how Coretrax Global Limited (company number SC240299 ) and its affiliates ("Coretrax", "we", "our" and "us) uses and protects any information that you give us, or which we collect, when you use this website or when we are introduced in a business context and share contact and other information with us. Coretrax is data controller of any such data and is registered with the United Kingdom's Information Commissioner's Office with the following registration number: ZB369552. Coretrax is committed to ensuring that your privacy is protected. We use personal information in accordance with this privacy policy. Coretrax may change this policy from time to time. If we do make any updates, registered users will be sent an email with a link to the revised privacy policy. We recommend you check this page every time you use our website to ensure you have seen the most recent policy. This policy was last updated in July 2023.

How We Collect Data

We may collect personal information from the following general sources:

• from you directly, when we meet and deal with each other in a business context (for example face to face, attendance at our events, email, mail or phone);
• from data that you provide online via our website data collection forms;
• from your interaction with and use of our online services including the Coretrax website and LinkedIn
• we may use other third parties to collect financial information about organisations or directors that we are working with.

What We Collect

We may collect the following information:

• name and job title;
• account information;
• the organisation you work for or are associated with;
• contact information including email address;
• demographic information such as address, postcode, preferences, gender and interests;
• your interaction with us including frequency and timing of visits to Coretrax;
• information relating to use of our website and online services, including technical information;

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• internal record keeping and to comply with legal obligations;
• to perform and improve services including our website;
• to monitor and improve diversity and inclusion outcomes;
• from time to time, we may also use your information to contact you in relation to our products and/or services;
• to contact you by email, phone or mail;
• to customise the website according to your interests;
• to respond to any queries or questions submitted via the website, email, telephone or mail;
• to help us with more understanding about how our website is used; and
• to raise and defend claims;
• the performance of our operations and services.

Should we require to process your personal information for any purposes not listed, or consistent with, above, we will notify you in advance of doing so. If you fail to provide us certain information when requested, we may not be able to perform a service or contract entered with you, or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our visitors) or from entering into a contract with you.

Contact Form

A contact form service is available from Coretrax's website. You will receive emails only from those services that you have chosen to register with. As part of the registration process, Coretrax will seek your consent to process your personal information in order for the centre to be able to provide the services.

What Are The Legal Grounds For Our Processing of Your Personal Information?

• Where we have entered into, or are taking steps to enter into, a contract (including NDA) with you or your organisation.
• Legal Obligation. Where the processing is required to comply with our legal or regulatory obligations.
• Legitimate Interests. The processing is necessary for our legitimate interests or the legitimate interests of a third party. Further information of our legitimate interests is listed above under the section entitled "What we do with the information we gather".
• Where you have provided your consent to us to process your personal information for specific purposes, including subscriptions to information services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your device's hard drive, except that no permission is required for strictly necessary cookies. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer. You can choose to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

Coretrax's website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses cookies (data files placed on your computer) to help website operators analyse how people use their site. The information generated by the cookie about your use of the Coretrax's website (including your IP address) may be transmitted to and stored by Google on servers in the United States. We will use this information for the purpose of evaluating your use of this website, compiling reports on website activity and understanding website activity and internet usage. This information may also be transferred to third parties where required to do so by law, or where third parties process the information on Google's behalf.

Sharing Tools

This website uses sharing tools. Sharing tools allow you to share content through social networks such as Facebook or Twitter. When you click on a sharing button, the social networking site may place a cookie on your computer. This would be a third-party cookie set by the social networking site. If you have any questions about the use of these third-party cookies, you should check the relevant social networking site's cookie policy.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

For How Long is Your Personal Information Retained By Us?

Unless we explain otherwise to you, we'll hold your personal information based on the following criteria:

• For as long as required for the purpose we collected it for, such as managing our relationship with you and managing our operations;
• For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
• Retention periods in line with legal and regulatory requirements or guidance.

What Are Your Rights Under Data Protection Laws?

Here is a list of the rights that all individuals have under data protection laws. They don't apply in all circumstances. If you wish to exercise any of them, we'll explain at that time if they apply or not.

• The right to request access to your personal information, be informed about the processing of your personal information and receive a copy of the personal information we hold about you (a "data subject access right")
• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• The right to object to processing of your personal information
• The right to restrict processing of your personal information
• The right to have your personal information erased (the "right to be forgotten")
• The right to move, copy or transfer your personal information ("data portability")
• The right to withdraw your consent to processing (if consent is relied upon by us to process the personal information)
• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

If you wish to exercise any of the above rights, you can contact us using the details below. At all times, you have the right to complain to the Information Commissioner's Office which enforces data protection laws in the UK: https://ico.org.uk/. However we would like the opportunity to deal with any issues so please contact us in the first instance.

Controlling Your Personal Information

We will never sell your personal information to third parties unless we have your explicit permission or are required by law to do so.

Sharing Your Personal Information

The information you provide to us will be processed by our employees. We may disclose your information to other third parties who act for us for the purposes set out in this notice or for purposes set out in this privacy policy.

International Transfers

Many of our service providers are based outside the UK so their processing of your personal information will involve a transfer of information outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring safeguards required by law are implemented with respect to the transfer. For example, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Inaccurate Personal Information

Please let us know if your personal information changes during your relationship with us.

Governing Law

This Privacy Policy shall be construed and governed in accordance with the laws of Scotland.

Contact Details

Should you wish to contact us for any reason listed within this policy, including if you wish to exercise any of your rights, or if you have any questions or concerns about the policy, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at:

HQ Coretrax Aberdeen
Controls Building
Badentoy Road
Badentoy Industrial Estate
Portlethen
AB12 4YA